Treasure Island - TI Hotel and Casino is dedicated first and foremost to the health and safety of our guests and employees. We will continue to monitor the ongoing situation and follow the advice of federal, state and local government and health agencies. For updated information, please bookmark this page.
SGS Certified Radisson Hotels Health & Safety Protocols
Treasure Island – TI Hotel & Casino, a Radisson Hotel has been confirmed as meeting the Radisson Hotel Group Cleaning and Disinfection Safety Protocols by SGS, the world’s leading inspection, verification, testing and certification company.
“SGS’ global leadership in the Travel & Hospitality sector has enabled our network of health and safety experts to develop a comprehensive and straightforward protocol to check management procedures and disinfection status of hotels. Our goal is to ensure that maximum hygiene standards are met, to protect guests as well as Radisson Hotel Group team members.” -- Frankie Ng, CEO of SGS
TI Las Vegas Health & Safety Policies
Treasure Island Hotel & Casino ("TI") is focused on the health and safety of our guests and employees. We are closely monitoring government policy changes and guidelines from the Centers for Disease Control (CDC) and Nevada Gaming Control Board as well as federal, state and local government mandates and any other public health advancements, and will continue to make changes as necessary or appropriate to our protocols and procedures.
TI uses cleaning products and protocols that meet all CDC, Southern Nevada Health District (SNHD), Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA) guidelines, which are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens. TI continues to work with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of cleaning supplies and personal protective equipment.
These policies are subject to change, and will be updated as guidance from the afrorementioned agencies evolve.
GUEST POLICY AND PROCEDURES
No Masks Required: For those who have been fully vaccinated for a minimum of fourteen (14) days, no makes are required. However, all other guests will need to continue wearing masks in all public areas per CDC guidance.
Social Distancing: Other than the Casino Floor, guests are advised to practice physical social distancing by standing at least three (3) feet away from other groups of people while standing in all public areas, and limiting elevator occupancy to four (4) people. In the event guest issues may arise, TI Security will be contacted to immediately advise guests of social distancing rules. In addition, plexiglass shields are placed in locations in which frequent face-to-face interactions may take place such as the front desk, cashier stations, etc.
Room Sanitization: TI housekeeping ensures thorough cleaning of all rooms and suites daily, and replacing frequently used room amenities with one-time use items. Should you wish to decline service, please place the do not disturb sign on your guest room door keeping in mind rooms may be subject to inspection for security purposes.
Hand Washing: All public TI restrooms are equipped with touch free faucets, soap dispensers, paper towel dispensers and hand blowers. TI encourages guests to follow the hand washing recommendations from the CDC and SNHD by thoroughly washing hands for a minimum of twenty (20) seconds with soap and warm water.
Hand Sanitizers: Touch-free hand sanitizer dispenser stations are positioned in high-traffic locations including but not limtied to restaurants, casino floor, front desk, elevator lobbies, pool entrances and theatre entrance. In addition, personal hand sanitizers are available to guests in various locations on property.
Touchless Environment: TI has made efforts to remove as many touch points as possible including, but not limited to, designated entry and exit doors, automated door opening devices, offering alternative payment methods, and other efforts to limit contact points.
Property Signage: Communications are posted around property to remind guests on how to maintain proper hygiene, including instructions on handwashing, how to avoid touching your face, how to cover coughs and sneezes, how to properly wear and dispose of PPE, and social distancing policies. In addition, floor decals will advise guests where to queue in accordance with social distancing standards.
Mystère Theatre: Opens on June 28, 2021 with enhanced health and safety policies similar to the above along with designated and separate entry and exit locations, contactless ticket scanning, and any other requirements or guidance as issued by the SNHD and/or Clark County Commissioners' office.
EMPLOYEE POLICY AND PROCEDURES
Expanded Training & Testing: All TI employees are trained about COVID-19 and prevention through literature released by the CDC and SNHD. Additional training is provided for TI employees with frequent guest contact. In addition, voluntary antibody testing is made available in conjunction with HealthCare Partners Nevada - Intermountain Healthcare.
Stay At Home If Sick: TI employees are required to stay at home if they do not feel well, and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. TI employees who have symptoms of COVID-19 should not come back to work until permitted under CDC guidelines.
Hand Washing and Hand Sanitizers: TI employees are instructed to wash and/or santize their hands based on CDC guidelines every sixty (60) minutes and/or when using the restroom, sneezing, touching their face, blowing their nose, handling luggage, smoking, eating, drinking, entering or leaving the property, as well as going on break and before or after starting a shift. Hand sanitizer dispensers are placed at employee entrances as well as at various time clock locations.
Social Distancing Policy: Other than the casino floor, TI employees practice social distancing by standing or sitting at least three (3) feet away from other employees and guests, including within the employee dining room, uniform control, kitchens, at the employee services window, within employee’s respective departments and other high-density areas in order to ensure appropriate social distancing between employees and guests.
Personal Protective Equipment (PPE): If not fully vaccinated, TI employees are provided and required to wear a face mask at all times while on property. Some employees receive additional PPE based on their positions, such as housekeeping, EVS, food and beverage employees, and front desk. In addition, TI employees are trained on how to use and dispose of any required PPE specific to their job responsibilities.
Employee Signage: Communication signage, both digital and printed, is posted on property to remind employees on how to maintain property hygiene, including instructions on proper handwashing, how to avoid touching the face, how to cover coughs and sneezes, how to property wear and dispose of PPE, and how to identity a co-worker or guest exhibiting signs of symptoms associated with COVID-19.
Cleaning Procedures and Protocols: The frequency of the cleaning and sanitizing has increased in high-traffic areas with an emphasis on, but not limited to, slot machines and chairs, gaming tables and chairs, elevator buttons and panels, front desk counters, casino Player's Club booth and kiosks, door handles, ATMs, redemption terminals, escalator handrails, the employee dining rooms, kitchens, loading docks, employee entrances, employee restrooms, offices, hallways, employee services windows and training areas. In addition, special cleaning attention has been made to guest rooms and suites, including high touch areas such as TV remote controls, door and furniture handles and knobs, toilet seats and handles, water faucet handles, nightstands, telephones, alarms clocks, light switches, thermostats and flooring. Any shared supplies or equipment wil be sanitized before, during and after each shift or anytime the supplies or equipment is used by another employee.
Additional guidance will be provided to address individual locations and responsibilities. All guidance is subject to change. Last update 26 May 2021.