Guest Services - Treasure Island
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Guest Services

Friendly hospitality and distinctive service are only two reasons TI is the perennial award winning resort on the Las Vegas Strip. Additionally, our dedicated staff is available to expedite the needs of our business guests, and answer HOTEL FAQs.

Direct: +1 702.894.7409

Toll Free: +1 800.944.7444 ext. 7409

Fax: +1 702.894.7414


Location: Hotel Lobby across from the Front Desk

Hotel Express Self Check In Kiosks

  • Located adjacent to the Lobby Store near the Valet/Casino entrance, and next to Starbucks near the Mystère Theatre
  • Surcharges may apply for Early Check-In and Late Check-Out
  • Open daily from 6:00 a.m. to 11:00 p.m. (subject to change)
  • Discounted Early Check-In fees (access room prior to 3:00 p.m.)
  • Late Check-Out option available from the Front Desk

Free Parking at TI Las Vegas

Free Self Park Garage

  • Always Free for Hotel & Casino Guests
  • Open 24 Hours Daily
  • Connected to Hotel by Pedestrian Bridge
  • 632 Parking Spaces | 4 Garage Elevators
  • Electronic Vehicle (EV) Charging Stations
  • Fully Lighted with Security Surveillance*
  • 8' 1" Clearance Entry up to Level 2 Only
  • 6' 10" Clearance Levels 3 thru 7
  • Use Mel Tormé Way, Las Vegas, NV 89109
    for approx. GPS location or Google Maps

Valet Parking

  • Free (Gratuity Optional) for Hotel & Casino Guests
  • Open 24 Hours Daily
  • Limited Availability
  • Use 3300 Las Vegas Blvd S, Las Vegas, NV 89109
    for approx. GPS location or Google Maps

Oversize Parking > 8' 1"

  • Limited Availability at Circus Circus RV Park (approx. 1.5 miles north of TI)
  • $36 Per Day for Vans & Large Vehicles
  • Not Available to Semi-Trucks / Multi Axle Vehicles
  • Prices Subject to Change
  • Use 2880 S Las Vegas Blvd, Las Vegas, NV 89109
    for approx. GPS location on Google Maps

* Please note the Treasure Island parking facilities are offered as a complimentary service. However, each vehicle operator and/or owner assumes all risks. Treasure Island is not liable for loss, damage or injury that may occur while using the parking facilities. Lock up and be safe.

Electric Vehicle (EV) Charging

Electric Vehicle Charging

Enjoy the convenience of electric vehicle (EV) charging stations located on Floor 4 Row H of the free TI Self Park Garage. Charging rates vary as provided by Noodoe EV, and payment is accepted by credit card, Google Pay, or Apple Pay. You can also get the Noodoe App here.

Las Vegas Ground Transportation

TI is conveniently located on Las Vegas Boulevard (The Strip) and is within easy walking distance to many exciting attractions. For further destinations in and around Las Vegas valley, the following transportation options are available

Las Vegas Taxi Service & Ride-Share

A 24-hour taxi line is located at the front entrance of TI. Cab fare to the airport is a flat fee of $28 each way. Uber and Lyft ride-share services are also available, with pick-up and drop-off near valet parking. We recommend RideGuru to review your best options.

Ride Guru

Wheelchairs & Scooters

Complimentary wheelchairs and rental scooters are available from the TI Bell Desk. Wheelchairs are free to hotel guests (based on availability) with a refundable credit card deposit on file. Electric scooters are available for rent at a daily rate. Call the TI Bell Desk direct +1 702.894.7419 or toll free +1 800.944.7444 ext. 7419 for details.

Las Vegas Airport Shuttle

Several companies offer shuttle service to and from McCarran International (LAS) Airport. The cost is approximately $15.00 per person each way.

Signs directing you to the shuttle area are posted on the transportation level at the airport outside baggage claim. Reservations are required and can be made directly through the shuttle companies for return rides from Treasure Island to the airport.

Las Vegas Limousines

Our Bell Desk can assist you with limo arrangements through a reputable independent area limousine company. Special charters can also be arranged for larger parties. Please call +1 800.944.7444 ext. 7419 for reservations and more details. The following is a guideline of types of luxury cars, the approximate cost and number of passengers each can accommodate:

Luxury Sedans 4 pax from $65 per hour

Stretch limousines 8 pax from $85 per hour

Ultra stretch limos 10 pax from $95 per hour

Ultra stretch SUV 16 pax from $150-250 per hour

Las Vegas City Bus

The Deuce on The Strip double-decker city bus service is available 24 hours, and leaves from TI every 15 to 20 minutes. The cost is from $3 to $6 per person for 2 hours, from $4 to $8 for a 24 hour pass, or from $10 to $20 for a three day pass (subject to change). Additional information and purchase multi-day passes online at

Las Vegas Car Rentals | Dollar & Hertz

A Dollar Rent-A-Car desk is conveniently located inside TI, and open* from 7:00 a.m. to 4:00 p.m. each day. For rental assistance, please call Dollar at 800.800.4000 or at

In addition, Hertz rental desk in Sirens Cove can be reached at 800.654.3131 or 702.734.0613, or at

Hertz Hours of Operations*
Monday – Friday | 8:00 a.m. to 1:00 p.m.
Saturday | 9:00 a.m. to 12:00 p.m.
Sunday | Closed

* Rental desks hours and vehicle inventory may be limited based on availability.

NOTE: All transportation prices listed above are subject to change without notice, and do not include gratuities where applicable.

Special Services & Shipping

Business Center Hours

Mon – Fri | 6:00 a.m. – 6:00 p.m.
Sat & Sun | 8:00 a.m. – 5:00 p.m.

Please call Guest Services direct at +1 702-894-7409, or email for additional details.

Services (fees vary):
  • Copies | Color, Two Sided
  • Faxing, Scanning, Emailing
  • Office Supplies
  • Business Suite with PC Computer
  • Notary
  • Courier Services | FedEx, UPS, USPS

Please call Guest Services direct at +1 702-894-7409 for date and time availability.
Notary Fees:

  • $10 for up to 5 documents
  • $15 for 6-10 documents
  • $20 for 11-15 documents
  • $25 for 16-20 documents
Inbound Package Address

[Recipient's First & Last Name] - TI Hotel Guest
Treasure Island Hotel
3300 Las Vegas Blvd South
Las Vegas, NV 89109

Please Note: All inbound and outbound packages are subject to a handling fee based on weight, sorted and processed for security clearance, and may not be immediately available. Packages should be shipped at least one day before the required pickup date to avoid inconveniences. No deliveries available on Sundays
Items and packages dropped off at Guest Services are subject to a drop off fee based on weight.


Price Per Document

Package WeightPrice Per
Item / Package WeightDrop Off FeePackage WeightStorage Fee
After 5 Days
0.0 - 1.0 lbs.$70.0 - 1.0 lbs.$70.0 - 10.0 lbs.$5
1.1 - 10.0 lbs.$101.1 - 10.0 lbs.$1011.0 - 30.0 lbs.$10
10.1 - 20.0 lbs.$15
10.1 - 20.0 lbs.$1531.0 - 60.0 lbs.
20.1 - 30.0 lbs.
20.1 - 30.0 lbs.$20Over 60.0 lbs.
30.1 - 40.0 lbs.
30.1 - 40.0 lbs.$25Pallets & Crates
40.1 - 50.0 lbs.
40.1 - 50.0 lbs.$30> 6.5' in Size Add
50.1 - 75.0 lbs.
50.1 - 75.0 lbs.$40  
75.1 - 100.0 lbs.
75.1 - 100.0 lbs.$50  
100.1 - 150.0 lbs.
100.1 - 150.0 lbs.$70  

A one-time package storage fee will apply to each package received and stored for more than five (5) calendar days. Items measuring over 6.5 feet in size are considered oversize and will be assessed an additional oversize fee if stored for more than five (5) calendar days.

* For inbound/outbound pallet or crates, the receiving and delivery charges are consolidated into a single fee of $0.75 / lb. which is applied to each pallet/create handled. A labor fee of $70.00 per hour will apply for breaking down pallets, building pallets, or excessive package handling/moving due to customer’s request. The labor fee can be charged in 15 minute increments.

Please Note: All inbound and outbound packages are subject to a handling fee based on weight, sorted and processed for security clearance, and may not be immediately available. Packages should be shipped at least one day before the required pickup date to avoid inconveniences. No deliveries available on Sundays. USPS packages are delivered to Treasure Island P.O. Box and are collected and processed that day . If your package is delivered after the USPS pickup time it will not be available for pickup until the following day.

Terms and Conditions

Receiving, delivery and storage charges are payable at the time of delivery. Recipient may be required to present government-issued photo identification and sign for delivery. Shipper must comply with all applicable local, state and federal laws, including those governing packing, marking, labeling and shipping. You must obtain fire, casualty and all other insurance on package contents prior to shipping. Treasure Island LLC, does not provide such insurance. Neither Treasure Island LLC nor the employees, agents or contractors will be liable for any damages, whether direct or indirect damages, relating to or arising out of any loss or damage to any package or its contents, unless a package is lost after receipt at the hotel. In which case such liability shall be limited to the lesser of $100 (verify amount) or the liability of the carrier indicated above. By sending your package to Treasure Island LLC, you agree to be bound by any additional terms and conditions that Treasure Island LLC may establish from time to time for receiving and delivering of packages.

TI Bell Desk & Las Vegas Tour Reservations

The Bell Desk at Treasure Island provides a full range of guest services including assistance with your luggage, car rental information, planning day trips, dry cleaning services and more. Our experienced representatives can also help book Las Vegas area tours, transportation, and golf outings in addition to suggesting the perfect restaurant and answer your general questions.

Direct: +1 702.894.7419

Toll Free: +1 800.944.7444 ext. 7419


Location: Hotel Lobby across from the Front Desk

Spectacular Las Vegas Tours

  • Helicopter & Bus Tours
  • Grand Canyon Tours
  • Red Rock Canyon
  • Valley of Fire State Park

We work with only the most reputable companies, offering a variety of airplane and helicopter tours of the area for groups of all sizes, including exciting night trips over the Las Vegas Strip. The most popular tours tend to book up quickly, so advance reservations are recommended.

Please call +1 800-944-7444 ext. 7419 for reservations and more details.

TI Las Vegas Gift Certificates

With so many options available at TI on the Las Vegas Strip, why limit your gift to any one service or venue?

Purchase TI Las Vegas Gift Certificates in amounts of $25, $50 and/or $100, which may be redeemed at any of our food and beverage venues (except Señor Frog’s, Popeyes and Pei Wei), or services at Oleksandra Spa, a Pool Cabana rental, and/or most of our retail shops (except the Mystère Store, Lola Soap, Himalaya, Fume Extra, Viva Vegas, and CVS).

TI Las Vegas Gift Certificates may be purchased Monday thru Friday by calling toll free +1 800.955.4777 (ext. 7475) or direct +1 702.894.7475 from 6:00 a.m. to 12:00 p.m., or +1 702.303.6439 from 12:00 p.m. to 3:00 p.m.  The cashier will process the order and leave the Gift Certificates under the hotel guest name specified at the Guest Services Desk (located across from the Front Desk in the hotel lobby), or mailed to the billing address used to purchase the certificates.

Please note that gift certificates may not be redeemed for cash, and are not available for casino gaming.

ADA Facilities & Services

  • Complimentary* wheelchairs, and electric scooters available for rent
  • Over 70 rooms designed for disabled accessibility
  • Wheelchair/scooter accessible elevators and hallways
  • Outdoor heated pool lift equipment
  • Free valet parking and disabled parking spaces in self-parking garage
  • Restaurant line passes upon request
  • Public phones meet ADA accessibility guidelines including volume controls and braille
  • Complimentary* listening devices for show room theater and meeting rooms available upon request

* Some services noted above may require a credit card deposit, which is refunded upon return of undamaged equipment.

For equipment requests, please call the TI Bell Desk direct +1 702.894.7419 or toll free +1 800.944-7444 ext. 7419 for details. If you are deaf, hard of hearing, or do not use your voice to communicate, you may contact us via 711 or other relay services.

Sorry! No Pets Allowed

Very sorry, but we do not permit any pets in the hotel at anytime with the exception of trained (or in training) service dogs for disability assistance only (e.g. not including emotional support animals). Guests who use certified service animals must retain control of their animals on a leash at all times. A cleaning fee of $200 or more will be assessed to those guests who board unauthorized pets at the hotel.

Nearby Pet Care Facilities

Please contact the TI Bell Desk in the hotel lobby for other suggestions.

Nevada Clean Indoor Act

Treasure Island - TI Hotel and Casino strictly complies with the Nevada Clean Indoor Air Act which designates all areas (including the outdoor pool area) as non-smoking with the exception of the following:

  • Limited Guest Rooms & Suites Designated for Smoking
  • Casino Floor
  • High Limit Lounge
  • Bars & Lounges with no food service

Guest Welcome Letter

Welcome Letter 7/11/2024

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